Frequently Asked Questions
Everything you need to know about your Parker Thatch experience.
How long will it take to receive my order?
Standard orders typically process within 2-3 business days. Personalized or custom-made items may require an additional 7-10 business days for production before shipping.
What is your return policy?
We accept returns on unused, non-personalized items within 14 days of delivery. Please note that all customized or monogrammed products are final sale and cannot be returned.
Can I change or cancel my order after it has been placed?
Because we begin processing orders immediately to ensure fast delivery, we are unable to cancel or modify an order once it has been confirmed. Please double-check your personalization details before checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my Parker Thatch bag?
We recommend spot cleaning canvas with a damp cloth and mild detergent. For leather components, use a high-quality leather conditioner to maintain suppleness and prevent drying.
Are your products handmade?
Yes, many of our products are designed and finished in our California studio, ensuring that every piece meets our high standards of craftsmanship and quality.